Frequently Asked Questions
(Please click to see our responses; most topics are covered here.)
- Q: What is the condition of your books?
- A: Unless a book ad is specifically marked otherwise, our books are new, never browsed, no seconds, no cosmetic blemishes, etc.
- Q: Is this the most current edition of this book?
- A: Yes. We only carry current in-print stock. We are a direct from the publisher retailer of reference books.
Only the most recent editions are stocked, unless the book is specifically marked as a "scuff copy" in the ad. - Q: What is your Returns policy?
- A: Video Game Guides: We’re sorry, but video game guides are non-returnable.
A: All Other Book Titles: If an item does not meet with your satisfaction for any reason, you are welcome to return it, subject to the following provisions:- You must notify us within 3 days of delivery you wish to return an item.
- Returns must be shipped back (postmarked) within 7 days of delivery date.
- Returns must be the exact same new, unused item we shipped you originally.
- Refunds are for the final eBay purchase price only, less a 20% restocking fee.
- Buyers are responsible for the cost of return shipping. Please remember returns should be shipped insured - we can't refund lost shipments.
- Q: Will you post positive feedback?
- A: Our software is configured to automatically post positive eBay feedback immediately upon payment for your purchase.
- Q: Does this book cover _________ (the subject of interest to you)
- A: I'm sorry, but we really can't respond to these types of questions. We're a deep discount operation; this requires a low overhead and limited staff. Time doesn't permit us to browse books on your behalf. Sorry!
- Q: How much is my ________ (your unique item) worth?
- A: I'm sorry, but time doesn't permit us to respond to these types of questions.
Shipping & Payment Questions:
- Q: What will shipping cost?:
- A: Please use the Calculate Your Shipping Here link on the description page.
- Q: How should I pay for my eBay purchase?
- A: Please use the Checkout Link on the description page or wait for our detailed e-mail instructions.
- Q: When will my purchase ship?
- A: We ship on the next US Postal Service business day, Mon.-Fri.
- Q: When will my purchase arrive?
- A: Normal arrival time for standard shipping is 7-12 business days.
- Q: Can I combine purchases for a single shipment?
- A: Shipping can be combined thru our checkout (only) or by phoning us at 913-651-0600 during business hours.
Purchases PAID separately thru eBay will SHIP separately. - Q: Which payment methods do you accept?
- A: PayPal, Visa, Mastercard, Discover, Money Orders, or Checks.
- Q: Do you require shipping insurance?
- A: No, we do NOT require customers to pay shipping insurance.
- USA Customers: We use Delivery Confirmation Tracking for ALL shipments, and insure (at our cost) ALL high value shipments.
- International Customers: Global Express is the ONLY insured shipping method we offer. All other international orders ship WITHOUT insurance at the customers risk - we do NOT replace losses or damage.
- Q: What shipping method do you use?
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- A: For USA Customers: Our standard shipping method is US Postal Service Media Mail.
Fed-Ex and US Post Office Priority shipping is available thru our checkout for an additional fee. - A: For International Customers: US Postal Service only. Options:
- Global Priority Unpadded Document Mailer (NOT insurable)
- Airmail (NOT insurable)
- Global Express (insurance & tracking INCLUDED)
- Global Priority: Books ship in an UNPADDED cardboard mailer supplied by the US Post Office. Most books, 4 lb. or less will fit. Check the item description to see if Global Priority envelope shipping is available. Since there is NO padding, books shipped via this method sometimes have bumped corners upon arrival. Global Priority envelopes are NOT insurable and damaged books will not be replaced. This is generally the LEAST expensive way to ship internationally but the customer must bear ALL risk for damage or missing shipments.
- Airmail & Global Express: Depending on the book size, ships in either a padded envelope or box. Most regular size books are boxed & small books generally use a padded envelope. Combined shipping can only be done with Airmail & Global Express. Global Express is recommended for expensive purchases, since this is our ONLY insured shipping option.
- A: For USA Customers: Our standard shipping method is US Postal Service Media Mail.
- Q: What is your Privacy & Security Policy?
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A: Privacy - We endeavor to conduct our business activities in accordance with the Golden Rule found in the Bible in Matthew 7:12 -- "Therefore, all things whatsoever you would that men should do to you, do you even so to them: for this is the Law and the Prophets."
The only personally identifiable information we collect is that which you choose to provide to us voluntarily. This would include things like your shipping address, e-mail address or phone number, name, shipping address, etc., which you provide when you place an order. This information is used only for doing business with us; we do not believe it ethical to sell this information to 3rd parties.
Most people receive hundreds, if not thousands of pieces of unwanted advertising each year. This takes many forms, such as direct mail, e-mail, telemarketing, etc. We resent this constant commercialization of our daily lives, and suspect most of our buyers feel the same way. Consequently, we do not barrage our customers with advertisements.
We DO intend to being publishing a monthly newsletter. The newsletter will feature articles written by our book authors on the field of their expertise. This will be delivered exclusively via e-mail. If you'd like to be included on the mailing list, please "opt-in" at checkout.
Regarding "Cookies" and other Internet related technologies: Our site does use certain kinds of cookies to enable your shopping experience. A cookie is a small piece of information sent by a web site that is saved on your hard disk by your computer's browser. It holds information a site needs in order personalize your experience; for example, at our site, cookies are used to allow items to be placed in your "shopping basket" so that when you "check out", your browser will be able to "remember" what you wished to buy. We also use other Internet related technologies, such as Macromedia's Flash Player and others, which help enable the colors and photos on our web site to work properly. None of these technologies collect personally identifiable information about you, and they become inactive when you leave our site.
A: Transaction/ Credit Card Security
Your transaction with us is processed through an encrypted server. This means that when you send us information, it is first "scrambled & locked" before being sent to us. Your transaction information can only be viewed by us. Once the order arrives, each transaction is personally reviewed for accuracy before your credit card is debited. Once your card has been debited for the transaction, your card information is encrypted. The credit card number can no longer be viewed by even our staff, only the last 4 digits of the card number remain accessible.